The Silent Strength of HEI Front Desks
'The moment I walk across the gate, I know the grade the college deserves': I recall a senior academic once telling me as we walked across the gate of a College. He was there for a mock NAAC visit. The same holds true for the front office of a Higher Education Institution (HEI) too. The front office can hold a mirror to the overall quality of the institution: whether it is the physical infrastructure, academic ambience or the quality of communications which await when one walks across. The person you meet first in the front office, the first point of contact physically, is the one who can provide assurance as to what might follow, lent confidence in the programmes offered and the marketing-promises made. What the person/s at the front office communicates is as important as the matter she hands out: institutional brochures, flyers, prospectus and other literature which relate to the institution and it's courseware. The level of awareness of the front office personnel as to...