Bringing Quality to Feedback Mechanism in HEIs
When anything is taken for granted, it's genuineness is killed. It gradually turns to a ritual. As part of the documentation ritual we have unleashed in the name of accreditation in the HEIs, feedback has become a casualty. It is true that majority of HEIs initiated the habit of collecting structured feedback only in the wake of accreditation as it was mandated. Feedback has since joined the legion of reports which are mechanically generated, printed and filed, often followed up with requisite action taken reports. Many institutions ensure that the responses gathered through feedback will not be made to interfere with the regular functioning of the HEI! Feedback-effectiveness is strongly tied to the follow-up actions. In any context, leave alone academic, if feedback doesn't lead to change, then it becomes a mere practice which doesn't benefit the person who spends her time on it or improve the whole process in one way or another. Once the Feedback-giver is co...